SCOTt Russeau
WHO IS SCOTT RUSSEAU?
Scott Russeau is a force of nature in the automotive industry and, with nearly 30 years of automotive experience, has developed a reputation as a cutting-edge industry expert in fixed operations:
- Consulting
- Training
- Keynote Speaking
- Seminar Workshops
- Solution and Content Development
- Tool Development
- Behavioral Science
- Maximizing the Use of Technology
- Financial Performance Analysis
- Process Performance Analysis
- People Performance Analysis
Scott’s motivational, engaging, and relatable speaking style has inspired positive change at all levels of an organization, from porters to executive presidents.
Scott started his career as a technician with Bridgestone Firestone working his way up through service advisor, service manager, assistant manager, and general manager. Scott worked at the nation’s #1 Cadillac dealership (Don Massey Cadillac), where he served as service advisor and fixed operations director. Scott’s ability to engage and train others was recognized, and he accepted a position with MSX International in Warren, Michigan.
While at MSX, Scott served as an automotive process consultant, field manager, regional manager, and director of training and eLearning. While at MSX Scott developed and delivered several cutting-edge fixed operations processes and systems such as the RIM Process and its associated components. These processes and tools are now automotive industry standards.
Scott’s work with MSX gained him tremendous recognition across the automotive industry. He then became Vice President of Fixed Operations for Gulf States Toyota. Under Scott’s leadership, GST changed the way they took action on fixed operations performance, and GST dealers experienced record-setting and explosive growth in fixed operations. Through the opportunities provided by a long and successful career in the automotive industry, Scott has decided to return to his life’s greatest passion and inspire others to make positive changes in themselves, their processes, their business, and ultimately their lives.
Scott provides comprehensive fixed operations solutions to include:
- Comprehensive fixed operations assessments and health checks
- Service management “basic training”
- Proprietary CSI analysis and improvement actions
- Detailed behavioral analysis of people and process
- Expert word tracks and word track customization to establish a consistent methodology in what is said, when it is said, and how it is said
- Understanding QUALITY based growth and QUANTITY based growth and the nuances of each
- Scientific accurate objective setting and performance reporting
- Maximizing express service
- Sales to service transition to build your business from within
- Appointment scheduling (process, technology and word tracks)
- The science of proper shop loading
- Measuring and maximizing technician productivity, efficiency and, proficiency in understanding the differences
- Service initiation
- Mastery of the3 phases of service write up and reception
The art and science of maximizing the multi-point inspection through:
- Awareness
- Consistently
- Quality
- Timing
- Communication
- Generating passionate technician, advisor and team buy-In for consistent and effective use of the multi-point inspection process
- Estimate organization
- Connecting services for value and retention
- Package investments
- Dynamic and engaging estimate presentation
- Establishing lasting commitment for the next service appointment